Why haven’t I received my energy payment? How the £400 will be paid and when the £66 is expected to arrive

The government has introduced a series of support measures this year to reduce the effects of soaring energy prices and inflation, as the UK battles a cost of living crisis.

These include an energy discount of £400, a disability allowance of £150 and a top-up of £300 for this year’s winter fuel payment, as well as a cost of living payment £650 for people on certain benefits.

The £400 rebate is the only one paid out to everyone, regardless of income and living situation – although some people say they can still receive it.

Here’s why you might not have received it yet and what you need to do.

Who receives the £400 energy grant?

The £400 energy payment is paid to every household in the country, with no means test.

The plan originally called for households to receive a £200 rebate on their energy bills in October, which would then be paid back over five years from 2023, with customers paying an additional £40 on their bills each year.

However, at the end of May – and after much criticism – Rishi Sunak announced that the discount would be increased to £400 and would no longer have to be repaid.

Should I request it?

You don’t need to request the rebate, it should be sent to you automatically. How you get it depends on how you pay for your energy.

In any case, no household should be asked for their bank details at any time. Ministers urge consumers to remain alert to potential scams and to report them to the relevant authorities if they suspect.

When will I receive payments?

The £400 rebate began in October and will be paid to consumers in installments over six months, with the grants administered by energy providers.

The discount will break down into installments of £66 in October and November, rising to £67 per month from December to March 2023.

It will be provided monthly, whether people pay their bills on a monthly or quarterly basis, or have a payment card associated with it.

How will I receive payments?

Those who have a household electricity meter and make payments by debit card, standard credit and direct debit will receive an automatic deduction from their bill or have money credited to their account.

Many energy suppliers – such as Bulb, E.ON and Octopus Energy – automatically credit the amount to their customers’ accounts, which means the bills themselves will be reduced.

However, British Gas is one of a handful of companies charging customers their usual amount by direct debit and then crediting £66 to their bank account. It is the same method that is used by EDF, SSE and Ovo Energy.

People who use prepaid meters and top up their credit before using energy will receive discount vouchers the first week of each month.

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These will be sent by SMS, email or post with the latest contact details customers have left with suppliers.

The discount also applies to students and other tenants renting properties with domestic electricity contracts from landlords where fixed energy costs are included in their rental charges.

In these circumstances, landlords reselling energy to their tenants must pass on discounted payments appropriately, in line with Ofgem’s rules to protect tenants.

What if I haven’t received my payment for November?

If you are paying by direct debit and have not received a refund, you should contact your energy supplier. The main problem is probably that your provider was able to accept your direct debit, so check that it went as planned.

If you have a prepaid meter and never received your voucher, check that your supplier has your correct details.

If you get vouchers, you will need to redeem them at a top-up point, such as a post office or PayPoint store. Your provider will let you know where you can use your vouchers.

Make sure you don’t leave it too long, as vouchers have a 90-day expiration date.

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